|How can I contact you?|
You can reach us at 800.469.7826 or by fax at 888.507.7826. Office hours are from 7:30 a.m. PST to 3:30 p.m. PST Monday through Friday (excluding all major holidays). Our contact email address is firstname.lastname@example.org
|When will I receive my order?|
The estimated delivery time depends on the type of shipping method you choose. All orders are shipped in 72 hours or less. If you need your stamps faster, please choose UPS Red (Overnight) or UPS Blue (2 day). These orders are shipped the same day if placed before 9:00 a.m. P.S.T. Monday through Friday (excluding holidays). Larger orders may take an extra day. Free freight orders are shipped First Class Mail from San Diego, California and take 2-7 business days. UPS Ground deliveries take 1-5 business days. If for any reason we cannot process your order as submitted, we will contact you by phone or e-mail.
|Can I make changes or cancel my order after it is transmitted?|
After an order is placed there is a small amount of time in which to cancel the order, usually about 20 minutes after transmission. If you need to change or cancel, call us immediately at 800.469.7826 x102 or x104 and have your order # handy. You can leave a message or email us at email@example.com
with your order# in the subject.
|How do I set up an account to billed Net 30?|
If you are ordering from a business, government, military, bank or a school, we may be able to set your company up to be invoiced on a Net 30 basis rather than pay by credit card. You will need to be approved before selecting this option otherwise, your order will be delayed. Call us at 800.469.7826 and inquire about being set up as an online "Net 30" customer. This takes just a few minutes and you'll be ready to order!
|Is sales tax added to my online order?|
Sales tax of is added to California customers only. If you are reseller, please call 800.469.7826 and fax your reseller's permit to 888.507.7826 and we'll set you up tax-exempt.
|How will I know that my order was processed successfully?|
You will receive an email confirmation shortly after your order is placed.
|How can I check the status of my order?|
You can log in to your account, click on your account, and then click on order history.
|What is your return policy?|
At Rubber Stamp Champ, we pride ourselves on strict quality control standards and systems that ensure the vast majority of orders will be perfect. If for any reason we do make an error on a stamp, or the stamp does not function according to it's specifications, we will replace it free of charge. However, if a customer enters their text information with mistakes or typos, we cannot be held responsible and will not replace the product free of charge. Additionally, we make a custom product which cannot be exchanged for an alternative product if the customer simply doesn't like what they ordered. Finally, if after ordering you realize you want to change or cancel your order, contact us via email immediately, we work on a very fast turnaround and cannot make changes or cancellations unless they come in immediately after your order is placed.
|What if I forget my login name or password?|
Click on the Sign In icon on the top of our Home Page. Click on the link Forgot Your Password? Just type in your last name and email and we will be glad to email your password to the email address you previously provided. If you forgot your login name please contact one of our customer service representative at 800.469.7826 or email us at firstname.lastname@example.org
|How do I upload graphics?|
Most of our products allow for a custom graphic or signature. Once you choose the stamp you want, click "Add & Customize". The next page you will come to is our Design Editor page...here you have the option to upload a BLACK AND WHITE jpg or gif file. Just click "browse" and find the file on your computer and then click "open" and the image should preview on the page (larger files may take longer). To send a pdf, eps, ai, doc or xls file, order the stamp blank by clicking “Update & Preview” without entering any text...then click “Add to Cart.” At checkout, type in special instructions, “WILL EMAIL ART SEPARATELY” and reply to your order confirmation email with your file attached. Click here for instructions
|Do you ship to APO/FPO addresses?|
Yes, we ship to APO/FPO addresses. Please select Priority Mail at checkout.
|I want to reorder a stamp I previously ordered|
If you had saved templates on our old site, they will have to be recreated on our new site and from then on, you can "reorder" them without having to redesign them by going to the "Reorders" section of your account. You can always call us if you need assistance at (800) 469-7826.
|Who do I contact about problems with your site?|